Lookr Terms of Service

Effective Date: July 10, 2026
Last Updated: July 10, 2026

These Terms of Service ("Terms") govern your access to and use of the Lookr mobile application and the website at getlookr.app (collectively, the "Service"), provided by Smart Home Occupancy LLC d/b/a Lookr ("Lookr," "we," "us," or "our"). By creating an account or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy and Community Guidelines.

If you do not agree to these Terms, do not use the Service.

1. Eligibility

You must be at least 13 years old to use the Service. If you are under 18, you may use the Service only with the involvement and consent of a parent or guardian. By using the Service, you represent that you meet these requirements.

The Service is not available where prohibited by law.

2. Your account

You are responsible for:

• Providing accurate registration information and keeping it current
• Maintaining the security of your sign-in credentials
• All activity that occurs under your account
• Notifying us promptly at modelfitdev@gmail.com if you suspect unauthorized access

You may not impersonate another person, use another person's account, or create an account using false information.

3. License to use the Service

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Lookr mobile app on devices you own or control, solely for your personal, non-commercial use.

You may not:

• Copy, modify, reverse engineer, decompile, or disassemble the Service or any part of it, except where applicable law expressly permits such activity
• Rent, lease, lend, sell, sublicense, or transfer the Service to any third party
• Use the Service to build a competing product or to scrape data
• Use any automated means (bots, scrapers, crawlers) to access the Service
• Probe or test the security of the Service, except via our Vulnerability Disclosure Program at modelfitdev@gmail.com

4. Your content

4.1 Ownership

You own the photos, captions, comments, profile information, and other content you submit to the Service ("Your Content").

4.2 License to Lookr

By submitting Your Content, you grant Lookr a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for technical purposes such as resizing), publicly display, and distribute Your Content solely for the purpose of operating, providing, and improving the Service. This license terminates when you delete Your Content or your account, except (a) for backups for the retention period in our Privacy Policy, and (b) to the extent other users have interacted with Your Content (e.g., saved posts in their personal collections may persist in their copy until they delete it).

4.3 Representations and warranties

You represent and warrant that:

• You own or have all necessary rights to submit Your Content
• Your Content does not violate any third party's rights (privacy, publicity, intellectual property)
• Your Content complies with these Terms and our Community Guidelines

4.4 No obligation to publish

We may, in our sole discretion, refuse to publish, remove, or restrict access to any of Your Content for any reason or no reason, with or without notice. In particular, every uploaded image is screened by our automated moderation tools before being published. Posts that fail moderation are held and the author is notified.

5. Prohibited conduct

You agree not to use the Service to:

• Post content that is unlawful, threatening, harassing, defamatory, obscene, sexually explicit, hateful, or violent
• Post content depicting nudity, sexual conduct, or sexual exploitation
• Bully, intimidate, dox, or stalk other users
• Post the personal information of others without consent
• Infringe on the intellectual property rights of others
• Solicit personal information from minors
• Impersonate any person or entity
• Distribute malware, viruses, or other harmful code
• Attempt to gain unauthorized access to other users' accounts or to our systems
• Interfere with the operation of the Service
• Use the Service for commercial solicitation without our written permission

Detailed examples and consequences are listed in our Community Guidelines.

We may suspend or terminate your account, with or without notice, for any violation of these Terms, the Community Guidelines, or applicable law.

6. AI-generated outfit feedback

Lookr offers an optional feature that generates plain-English feedback on outfit photos using third-party AI. The request is routed by OpenRouter, Inc. — a routing service — to Anthropic, PBC, the operator of the Claude Sonnet 4.6 model that generates the feedback. Before the first use, we display a consent modal explaining what is sent. AI feedback is opt-in. By tapping Agree, you authorize the data transmission described in the modal and in Section 5 of our Privacy Policy.

When you request AI feedback, we send only the photo(s) you submit, a summary of the body measurements you have entered, if you have saved an optional style-context note in Settings, that text, and — when the feedback is for a post — that post's caption and any private notes you have added to the look. We do not send your name, email address, account identifier, or other contact information.

AI feedback is provided for informational purposes only. It is not professional styling advice and may be inaccurate, incomplete, or biased. Do not rely on AI feedback for decisions with material consequences. You can revoke consent at any time in Settings → AI Critique → My AI Consent.

7. Intellectual property

The Service, including all software, design, text, graphics, logos, and trademarks (excluding Your Content), is owned by Lookr or its licensors and is protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in or to the Service.

"Lookr" and the Lookr logo are trademarks of Smart Home Occupancy LLC. You may not use them without our prior written consent.

8. Copyright and DMCA

We respect intellectual property rights. If you believe content on the Service infringes your copyright, please follow the procedure in our DMCA Policy. We will respond to valid takedown notices in accordance with the Digital Millennium Copyright Act.

We may terminate accounts of repeat infringers as required by law.

9. Termination

You may stop using the Service and delete your account at any time. Account deletion is available in Settings → Account → Delete Account in the app, or at getlookr.app/delete-account on the web.

We may suspend or terminate your access to the Service, with or without notice, for any reason, including:

• Violation of these Terms, the Community Guidelines, or applicable law
• Inactivity for an extended period
• Discontinuation of the Service
• Risk of legal liability or harm to other users

Sections that by their nature should survive termination will survive — including Your Content license (per Section 4.2), Sections 5 (Prohibited Conduct), 7 (IP), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), and 13 (Dispute Resolution).

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, LOOKR DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, error-free, secure, or accurate, or that defects will be corrected. The matching feature, AI feedback, and any recommendations or rankings are informational and may not reflect actual fit, suitability, or any other outcome.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the above exclusions apply only to the extent permitted.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LOOKR AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED ONE HUNDRED US DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE PRECEDING 12 MONTHS (IF ANY), WHICHEVER IS GREATER.

These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the above limitations apply only to the extent permitted.

12. Indemnification

You agree to defend, indemnify, and hold harmless Lookr and its officers, directors, employees, and agents from any claim, demand, loss, or expense (including reasonable attorney fees) arising out of or related to: (a) Your Content, (b) your use of the Service, (c) your violation of these Terms or any applicable law, or (d) your violation of any third-party right.

13. Dispute resolution

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND LOOKR TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

13.1 Governing law

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles. The Federal Arbitration Act (9 U.S.C. §§ 1–16) governs the interpretation and enforcement of the arbitration provisions in this Section 13.

13.2 Informal resolution first

Before initiating arbitration or any other proceeding, you and Lookr agree to first attempt to resolve the dispute informally. You agree to send a written description of the dispute, your contact information, and the relief you seek to modelfitdev@gmail.com; Lookr will send any notice to the email address associated with your account. Both parties agree to negotiate in good faith for at least 60 days from the date the notice is received. This informal-resolution process is a precondition to commencing arbitration. The 60-day period tolls any applicable statute of limitations. If the dispute is not resolved within 60 days, either party may proceed to arbitration as set out below.

13.3 Binding arbitration

Except for the disputes described in Section 13.4, you and Lookr agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (the "AAA Rules"), as modified by these Terms. The AAA Rules and filing forms are available at www.adr.org.

• Arbitrator. A single neutral arbitrator will be selected in accordance with the AAA Rules. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable.
• Seat and location. The arbitration is seated in New Jersey. If you are a consumer, the arbitrator may conduct hearings by telephone or video, or in the county of your residence, so that participation does not impose an undue burden on you. You may also elect to have the arbitration conducted on the basis of documents submitted to the arbitrator, where the AAA Rules permit.
• Costs. Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules, including any provisions that limit the fees charged to consumers. Where the AAA Rules or applicable law require, Lookr will pay or reimburse filing and arbitrator fees for claims in which you seek relief consistent with consumer claims.
• Authority and award. The arbitrator may award the same individual relief and remedies that a court could award to you individually, and must follow these Terms as a court would. The arbitrator's award is binding and may be entered as a judgment in any court of competent jurisdiction.

13.4 Exceptions to arbitration

Notwithstanding Section 13.3, the following are not subject to mandatory arbitration:

• Small-claims carve-out. Either party may bring an individual claim in a small-claims court of competent jurisdiction if the claim qualifies and remains in that court on an individual (non-class) basis.
• Intellectual property and injunctive relief. Either party may bring a claim in court seeking injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property rights, or to address unauthorized access to, or use of, the Service.
• Claims that may not lawfully be arbitrated under applicable law.

13.5 Class-action and jury-trial waiver

To the fullest extent permitted by law, you and Lookr agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding. You and Lookr also waive any right to a trial by jury for any dispute subject to this Section 13. If a court decides that this Section 13.5 is unenforceable as to a particular claim or request for relief, then that claim or request for relief (and only that claim or request for relief) will be severed and may be brought in court, while all remaining claims will proceed in arbitration.

13.6 Right to opt out of arbitration

You may opt out of the arbitration agreement in Section 13.3 and the class-action waiver in Section 13.5 by sending written notice to modelfitdev@gmail.com within 30 days of the date you first accept these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you want to opt out of arbitration. If you opt out, neither you nor Lookr will be bound by the arbitration and class-waiver provisions, but the remainder of these Terms (including the courts-and-venue provision in Section 13.7) will continue to apply.

13.7 Courts and venue

For any dispute not subject to arbitration — including disputes within the exceptions in Section 13.4, claims by users who have validly opted out, and any action to compel or enforce arbitration — the exclusive venue and jurisdiction lie in the state and federal courts located in New Jersey, and you and Lookr consent to personal jurisdiction there.

13.8 Survival

This Section 13 survives termination of your account and of these Terms.

14. Apple-specific terms (App Store)

If you obtained the Lookr app from the Apple App Store, the following additional terms apply:

• These Terms are between you and Lookr, not Apple. Apple is not responsible for the Service or its content.
• Apple has no obligation to provide maintenance or support for the app.
• In the event of a failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever.
• You and Lookr acknowledge that, in the event of any third-party claim that the app or your possession and use of the app infringes that third party's intellectual property rights, Lookr (not Apple) will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• You represent that you are not located in a country that is subject to a US government embargo or designated by the US government as a "terrorist supporting" country, and you are not listed on any US government list of prohibited or restricted parties.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

15. Google Play-specific terms (Android)

If you obtained the Lookr app from Google Play, your use is also subject to the Google Play Terms of Service. These Terms supplement those terms. To the extent of any conflict between these Terms and Google's, Google's terms govern your relationship with Google; these Terms govern your relationship with Lookr.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top. For material changes, we will provide additional notice in-app or by email at least 30 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, Community Guidelines, EULA, and DMCA Policy, constitute the entire agreement between you and Lookr regarding the Service and supersede any prior agreements.
• Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices. Notices to you will be sent to the email address associated with your account or posted in-app. Notices to us must be sent to modelfitdev@gmail.com.
• Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

18. Contact

For questions about these Terms, contact Smart Home Occupancy LLC d/b/a Lookr:

Email: modelfitdev@gmail.com

End of Terms of Service.